What is the Cornell Returns policy?
All items sold on Cornell Malaysia are covered under the 100% Buyer Protection and/or Satisfaction Guaranteed. The logo(s) of the return policy for each item can be found on the item’s page.
|Coverage of return policy||14 business days|
|Change of mind||Available|
|Money back guarentee||Yes|
|Cornell verified-service of sellers||Yes|
Depending on the applied Return policy, you may return your item to us within 7 or 14 business days. Countdown starts from the date you received the item to the post stamp date on the return parcel.
Can I return an item after the Cornell Return Policy coverage days?
- Your item cannot be returned 14 business days for items under Cornell Satisfaction Guaranteed.
- If exceeded this period, kindly check the warranty status of the item and proceed redeem by contacting the manufacturer directly for further assistance.
- You can also find all the contact information of your product’s warranty centre on the warranty card inside your package.
Read more about Warranty information here.
Requirements for a valid return:
- Proof of purchase (order number, tax invoice, etc.)
- Bank details in Shipping Label
- Include printed Shipping Label and Cornell Tax Invoice in each return package box
- Reason for return has to be valid and return acceptance conditions met (check out below)
For which reasons can I return an item?
You may want to return your item due to any of the following reasons:
x : Not Required | ✓: Required
|Reasons for return||YOUR RETURN MUST BE :|
|New condition||Sealed condition||Complete (free gifts, accessories, original packaging)||Not damaged||Tags & labels attached|
|Delivery – Wrong Product||✓||✓ Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only||✓||✓||✓|
|Quality – Damaged Product||x||x||✓||x||✓|
|Quality – Defective||x||x||✓||✓||✓|
|Quality – Product Condition||✓||✓||✓||✓||✓|
|Delivery – Parts Missing||✓||x||x||✓||✓|
|Website – Incorrect Content||✓||✓||✓||✓||✓|
|Product – Does Not Fit||✓||✓||✓||✓||✓|
|Customer – Change of Mind||✓||✓||✓||✓||✓|
|Not As Expected||✓||✓||✓||✓||✓|
In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all under garments due to hygiene purposes.
In the event that you have received damaged products, please contact within 48 hours to expedite the claim process
How do I track my return status?
You can track return status using the tracking number provided to you by our logistics partner GDex or Skynet or send to our nearest Customer Service Center
How long is the quality evaluation process?
Quality evaluation process may take up to 2 – 3 business days. While for Replacement request, process begins after we have completed evaluating your returned item.
Where to return?
Kindly have your returns shipped to our nearest Customer Service Center
When will I get my refund?
We will issue your refund once the returned product is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take once your up to 2 weeks, though generally less
Once the return has been approved, it takes 3-5 days for the refund to be made by Cornell estore. Please take note that credit card payments will be refunded to the respective credit card and will take around 7-14 working days to process, depending on the bank.
For further information and especially if you do not receive your refund within 30 business days, please feel free to call our online shop customer service team.